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Returns and Refunds

Returns and Refunds

Hippie Utsaah make every effort to make sure the goods you receive are in perfect condition but if on arrival you find you are not happy with them  then please let us know as soon as you receive them.

We try to provide the highest level of service but sometimes things can go wrong, if you have any concerns and or questions please let us know via the contact us page 

Cancellation under Distance Selling Regulations

The Distance Selling Regulations allow you a “cooling off” period. You may cancel your order within 14 days of receipt of the order. Cancellation must be in writing although no reason for cancellation is necessary. An Email informing us of your intention to return the item(s) is acceptable as well as notifying us by submitting a “Return Request” form on our website.

Please notify us as soon as possible if you wish to return the goods but no later than 14 days after you received your parcel. Any later notifications cannot be accepted.

Please do not send items back until you have contacted us and received a response with return instructions

When you notify us of your intention to return the purchase, we will advise you on how to return your parcel back to us. You are legally responsible for returning the item within 14 calendar days of cancelling. We will check the goods once we receive them and if the item(s) is in original condition with all the tags still attached and shows no signs of wearing we will refund the amount you paid for the item(s) to us via your original payment method (PayPal or debit/credit card through World Pay).

This timescale is flexible during Christmas shopping times to allow for early shopping:

We will publish extended dates and information in November prior to Christmas

Hippie Utsaah also reserves the right to cancel any accepted order prior to delivery, at our discretion (whether or not payment was made), and this in case of any stock or material errors in connection with your order, the price or other conditions published on the Hippie Utsaah website relevant for your order, or if any further verification of your credit conditions or records so warrants. If payment was made and your order is cancelled, Hippie Utsaah will issue an appropriate refund to your original payment method (or may contact you to collect information to do so).

Exclusions

The right to cancel does not apply to items that have been made for you by special request. In the unlikely event that there is a problem with one of these items we will do everything possible to solve the problem.

Looking after Garments

We only accept items that are still in the original packaging with the labels still attached. If the item has a fault, then once we have received the returning item we will send out a replacement at no extra cost to yourself.

Please:

  • Leave the tags on the garment until you know for sure you are keeping it
  • Protect the garment from contact with body fluids, make up, perfume, food, smoke, ink or other fluids and pets.
  • When trying on remove any item, such as jewellery, that might snag the fine material

We try to provide the highest level of service but sometimes things can go wrong, if you have any concerns and or questions please let us know via the contact us page